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Frequently Asked Questions

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  • Q: How do I decide on the care and services that are best for my loved one or me?

    Senior lifestyle, retirement and care options vary widely, and the choices can be overwhelming. When choosing a retirement community, it’s important to think about what kinds of assistance and/or medical care you or your loved one needs now, and what additional care may be needed in the future.

    At every Five Star Senior Living community, we can assist you with assessing those needs and finding the right lifestyle, location, and care for you. The services and care offered differ from location to location. Five Star can help you choose the senior living community that has the right solutions and services for you.

    Here are some of the options:

    Independent living is for seniors who do not need assistance with everyday life, but who want to live a maintenance-free lifestyle in a community with social activities and others like them.

    Assisted living is for seniors who can no longer live on their own, but who do not need complex medical supervision—just friendly assistance with the activities of daily living, such as bathing and dressing, getting around, or medication reminders.

    Personal Care Services are offered at some retirement communities that do not offer Assisted Living or Skilled Nursing Home Care, yet want to provide their residents with basic services to help them with tasks such as dressing or getting around.

    Skilled health care (also called skilled nursing facilities or nursing homes) is for those who need ongoing medical care and supervision because of medical needs. It is also for anyone who needs short-term concentrated nursing or rehabilitation while recovering from surgery or an illness.

    Full service retirement communities, sometimes called continuing care retirement communities (CCRC), offer two or three levels of care services, so seniors who are independent can live there knowing that if they ever need assistance or care due to age or medical needs, it will be available right where they are.

    Read more about Five Star's care choices

  • Q: Are all senior living communities alike?

    Retirement and assisted living communities vary greatly depending on:

    • levels of care and assistance provided
    • amenities offered
    • number of residences
    • location
    • and price

    In addition, although Five Star is one of the largest senior living providers in the United States with more than 200 senior communities and skilled care facilities, each Five Star community maintains a distinctive flair and style unique to its location and history.

    Five Star Senior Living has communities that offer the full range of care services -- independent living, assisted living, skilled nursing care, Alzheimer's care, specialty rehabilitation and more. We also have communities that concentrate on just one level of senior living, such as assisted living or specialty Alzheimer's and memory care.

    All our communities offer social and recreational activities, but some are located near golf courses, lakes or downtown areas lending those types of activities to their schedule. Others are located in more rural areas and offer a more peaceful, quiet environment.

    Take some time to visit several communities before deciding which is the right one for you or your loved one.

  • Q: What senior living services does Five Star provide?

    Five Star Senior Living has communities that offer the full range of care services -- independent living, assisted living, skilled nursing care, Alzheimer's care, specialty rehabilitation and more. We also have communities that concentrate on just one level of senior living, such as assisted living or specialty Alzheimer's and memory care.

    Find a Five Star Senior Living community that is right for you.

  • Q: Is living at a retirement community truly like living at home?

    At Five Star Senior Living communities, we endeavor to provide a community that has all the comforts of home and just the right amount of help if it's needed. Residents enjoy our thoughtfully designed apartments, exceptional dining programs, individualized services and lively activities that are tailored to their interests and abilities.

    Residents are encouraged to furnish and decorate their apartments with all of the personal touches that make it a home. We listen carefully to resident preferences to understand the needs and desires of residents and their families, with the goal of providing the ideal level of assistance and care. Five Star encourages interaction and social activities among residents while working individually with residents to promote independence.

  • Q: Does Five Star have programs for seniors with Alzheimer's and other memory impairments?

    Five Star Senior Living's Alzheimer's and memory support program is dedicated to the unique needs of residents with Alzheimer’s and other cognitive conditions. We focus on maximizing each resident's quality-of-life by understanding and meeting his or her social, emotional, spiritual and physical needs. Our supportive environment promotes resident dignity, control and individuality.

    Five Star is proud to have an innovative program in each of our communities that offer Alzheimer's / dementia care. Called Bridge to Rediscovery, this award-winning program strives to help each and every resident engage in the world around them every day. Find out more about our exciting Bridge to Rediscovery program and how it's helping seniors with memory care needs.

  • Q: I need someone to take care of a loved one while I am unavailable. Does Five Star offer this service?

    Many Five Star Senior Living communities offer short-term stay programs. Short-term stay customers enjoy the same community amenities, dining programs and customer service as residents. Our short-term stay program is a thoughtful solution when a caregiver is on vacation or needs a temporary break, a loved one requires a little extra attention following a medical procedure, or a caregiver is ill and unable to provide daily assistance. The short-term stay program is also a nice way to experience the lifestyle of a Five Star community. Find out more about the ways a short-term or respite stay can help you or your loved one.

  • Q: How do I pay for retirement living accommodations and services?

    These expenses are either paid for privately, or through a third-party source such as a long-term care insurance policy, depending on health care requirements. Our community-based managers can help with your financial planning when you visit and can assist you with long-term planning after you move in. Five Star Senior Living has some resources that can help you find financial solutions for retirement living.

  • Q: How does Five Star set monthly fees?

    Monthly fees vary by community, location, availability and services selected by the resident. Please call the community in which you are interested and ask for information about its monthly fees.

    However, unlike many other retirement communities, Five Star Senior Living communities never have a buy-in fee or huge upfront cost. We charge a minimal move-in/community fee, and then all services and living accommodations are charged on a monthly basis. There is never a long-term purchase commitment at Five Star Senior Living communities.

  • Q: Can I bring my pet to the community?

    We understand the importance of a family pet. Most Five Star communities allow residents to have pets in their apartment. There is usually a pet fee. Be sure to check with the Five Star community near you.

  • Q: Can I bring my own furnishings and decor?

    Absolutely! Residents are encouraged to furnish and decorate their apartments with all the personal touches that make it a home. Five Star residents and their families enjoy decorating their own apartments, based on their unique personalities.

  • Q: I'm concerned about fitting my furniture into my new apartment? Will someone from Five Star help me plan my move?

    Many Five Star communities offer the complimentary services of a move-in coordinator, who can help plan your move and arrangements for furnishings.

  • Q: How will I meet new people when I move in?

    Many communities have welcome committees and resident councils that play an active role in introducing new residents to the community. Our residents are friendly people and many are likely to approach you when they notice a new face. Communities may also host welcome events for newcomers.

  • Q: Are there assigned seats in the dining room?

    Seats are not assigned. Some residents choose to sit at the same table or with the same friends at dinner. However, we love to help our residents meet others, so we seat our residents together if they prefer dining company.

  • Q: What are the visiting hours at retirement communities?

    There are no set visiting hours. It's just like living at home. You and your guests are free to come and go as you please. The only exception is in our Alzheimer memory support neighborhoods where security is important to the safety of our residents. Please check with the community you are interested in to find out about visitors, parking, overnight guest rooms, etc.

  • Q: Can I entertain guests?

    Absolutely! Residents are welcome to invite friends and family to dine with them at the community. An additional charge will apply. Most communities request advance reservations.

  • Q: What kinds of activities do you have?

    Five Star Senior Living communities offer a wide range of lively programs and events for residents. Activities vary by community, so please call the community in which you are interested and ask for the current programs and events calendar.

  • Q: Do residents have any voice in the communities?

    Yes. Most communities have a Resident Council that provides community management with resident input about services, programs and other items that concern residents.

  • Q: How do I find a Five Star Senior Living community or a Five Star Skilled Health Care Center in my area?

    Five Star offers communities and services in 29 states. To search by location, visit our Community Locator Tool.

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